Terms and Conditions

1About These Terms

By using haautomaters.com or our services, you agree to these Terms. HA Automaters is the trade name of HA TRADERS LLC, registered in Atlanta, Georgia, USA. If your signed client agreement differs from these Terms, the client agreement applies.

2Our Services

We provide e-commerce store setup, automation, and management on platforms including Amazon, Shopify, Walmart, TikTok Shop, eBay, Poshmark, and Mercari. You receive only the services listed in the package you purchase. We are an independent agency and are not affiliated with any of these platforms.

3Fees and Payment

Each package has a one-time fee, paid 100% upfront before work begins. It is not a subscription. Work outside your package is quoted separately and needs your approval first.

We accept payments via Zelle and PayPal.

4Costs Paid by the Client

Inventory is not included in any package. You pay for inventory, advertising spend, marketplace fees, and any software or registration costs. These are third-party costs and are not refundable by HA Automaters.

5Profit Sharing

For managed stores, Net Profit is split 70% to the client and 30% to HA Automaters. Net Profit means sales minus inventory, marketplace fees, shipping, advertising, returns, and refunds. Profit share is never calculated on revenue. We provide a monthly profit report, and settlement follows your client agreement.

6Shipping

We manage shipping and logistics through our shipping arrangements. We are not responsible for carrier delays, losses, or damage, but we will help you file claims.

7No Guarantee of Results

Sales and profit depend on factors outside our control, including product demand, competition, ad costs, and marketplace rules. We do not guarantee any specific sales, profit, or return on investment.

8Your Accounts and Responsibilities

All stores and seller accounts are created in your name and belong to you. You agree to provide accurate information, fund your store on time, and follow all laws and marketplace policies. We are not responsible for account suspensions caused by marketplace decisions or policy changes, but we will help you respond to them.

9Refund Protocols

At HA Automaters, customer satisfaction is our priority. We strive to deliver high-quality services and ensure a smooth customer experience. Our refund policy outlines the conditions under which refunds may be requested and approved.

Refund Eligibility

• Before Initial Design Delivery: Refund requests made before the initial design concepts are delivered are eligible for a refund, subject to a 10% service and processing fee.
• Within 48 Hours of Purchase: Customers may be eligible for a 66% refund, less a 10% service and processing fee.
• 48–120 Hours After Initial Design Delivery: Customers may be eligible for a 33% refund, less a 10% service and processing fee, provided the initial designs have not been approved or revised.
• After 120 Hours: No refund requests will be accepted after 120 hours of initial design delivery.
• Design Approval: Once initial designs are approved or revisions are requested, the refund eligibility becomes void.
• Completed Projects: No refunds will be issued after final files have been delivered or the project has been completed.

Non-Refundable Services

The following services and circumstances are not eligible for refunds:

• Website design and development once payment has been made.
• Websites that have been completed, approved on a test link, or deployed live.
• Video animation projects once the storyboard has been designed.
• SEO, social media marketing, content writing, and website maintenance.
• Hosting, SSL, and TLS services.
• Legal paperwork services.
• Patent and trademark filing fees, except in limited cases where filing has not been completed.

Additional Refund Conditions

• Refund requests must be supported by a valid reason related to the original project requirements.
• Orders inactive for 30 days are not eligible for refunds. Reactivation may require additional charges.
• Refunds for custom packages are assessed individually based on the completion and approval status of each service.
• HA Automaters reserves the right to approve or reject refund requests based on project progress, customer feedback, and compliance with our terms.
• Refunds may be declined if an order was placed in bad faith, including placing the same project with multiple agencies solely to obtain refunds.
• Any project canceled by HA Automaters for reasons unrelated to customer violations or non-performance will be reviewed separately for refund eligibility.

Design Ownership After Refund

Once a refund is approved and processed, all rights to the refunded designs and related creative materials remain with HA Automaters. Customers may not use, reproduce, distribute, or claim ownership of any refunded work.

How to Request a Refund

To request a refund, please contact our support team by phone at +1 (404) 900-2301 or by email at support@haautomaters.com.

Our team will review your request and attempt to resolve your concerns through revisions or other appropriate solutions. If your refund qualifies under our policy, our refund department will provide confirmation via email.

HA Automaters reserves the right to review all refund requests individually in accordance with this policy and the applicable service agreement.

10Termination

Either party may end ongoing services with 30 days' written notice. We may stop services immediately for non-payment, false information, or requests that break the law or marketplace rules. Profit share earned before termination remains payable.

11Confidentiality and Ownership

We keep your business data and login details confidential. Once paid in full, you own the listings, designs, and content we create for your store. Our brand, website content, and processes remain ours.

12Limitation of Liability

We are not liable for indirect losses, including lost profits. Our total liability is limited to the package fee you paid us.

13Governing Law

These Terms are governed by the laws of the State of Georgia, USA.

14Changes and Contact

We may update these Terms and will post the new version on this page. Changes do not alter a signed client agreement unless you agree in writing.

Questions: support@haautomaters.com