Privacy Policy

1Our Aim

HA Automaters is committed to protecting your privacy when you visit our Site(s). We want you to know what Information we collect, how we use it, and how you can request that this information is updated or corrected. The organization reserves the right to amend or otherwise modify this Privacy Policy at any time, so please re-visit this page periodically to check for updates. The date of the last revision is shown at the top of this document.

2Scope

This policy applies to:

• Visitors to our website, https://haautomaters.com, and any related pages we operate (the "Site").
• Prospective clients who contact us, book a call, or submit a form.
• Clients who purchase our services.
• People who interact with us through email, phone, SMS, or our social media pages (Instagram @hautomaters and our official Facebook page).

It covers information collected both online and offline. Our client service agreements may include additional confidentiality terms; if they conflict with this policy, the agreement controls for that client.

3Information We Collect

Information you give us

• Contact details: name, email address, phone number, business name, and mailing address.
• Inquiry details: information you share in forms, emails, calls, or messages, such as your goals, budget range, and the marketplaces you are interested in.
• Billing information: details needed to invoice you and process payments. Card and bank payments are handled by our payment processors; we do not store full card numbers on our systems.
• Business and identity documents: when you hire us for services such as store setup or company registration, we may collect business registration documents, tax information (for example, EIN), and identification documents that marketplaces or government agencies require.

Client account and store information

To manage your stores, we may need access to your marketplace seller accounts, e-commerce platforms, advertising accounts, and related tools. Through that access we may process store data such as product listings, orders, sales and profit reports, inventory records, and advertising performance. We may also process limited information about your customers (such as names and shipping addresses on orders) solely to fulfill orders and manage your store on your behalf.

We use this information only to deliver the services you hired us for, including calculating profit share under your agreement with us.

Information collected automatically

When you visit the Site, we and our service providers may automatically collect:

• IP address, browser type, device type, and operating system.
• Pages viewed, links clicked, time spent, and the website that referred you.
• Approximate location based on IP address.

This is collected through cookies, pixels, and similar technologies described below.

4Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site, understand how visitors use it, and measure and improve our marketing. When you visit haautomaters.com, we may store advertising cookies on your computer to better understand your interests. Then, based on your prior engagement with haautomaters.com, our display advertising partner allows us to offer you retargeting advertising on other sites. No personally identifiable information, such as your name, email address, mailing address, or phone number, is gathered via the methods used by our partners. You may opt out of targeted advertising from AdRoll and its partners at any time.

5How We Use Your Information

We use information to:

• Respond to inquiries and schedule calls.
• Provide, manage, and support the services you purchase.
• Process payments, issue invoices, and calculate profit sharing.
• Send service updates, order and account notifications, and support messages.
• Send marketing communications where permitted by law (you can opt out at any time).
• Operate, secure, and improve the Site and our services.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal, tax, and accounting obligations and enforce our agreements.

6How We Share Information

We do not sell your personal information.

We share information only in these situations:

• Service providers: companies that help us run our business, such as website hosting, payment processing, email and SMS delivery, CRM, analytics, and shipping and logistics providers. They may use the information only to perform services for us.
• Marketplaces and platforms: when we act on your behalf, we submit information to marketplaces, e-commerce platforms, advertising networks, and government agencies as needed to deliver the service (for example, creating a seller account or registering a company).
• Legal obligations: to comply with law, subpoenas, court orders, or lawful requests from authorities.
• Protection: to protect against fraud, enforce our agreements, or protect the rights, property, or safety of HA Automaters, our clients, or others.
• Business transfers: if we are involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction.
• With your consent: in any other case where you have agreed.

7SMS Messaging Terms

If you opt in to receive text messages from HA Automaters, you agree to receive messages about service updates, account and order notifications, appointment reminders, and general notifications. Message frequency varies. Message and data rates may apply.

• Opt out: reply STOP to any message. You will receive one confirmation message, and we will stop sending SMS messages to your number.
• Help: reply HELP to any message, or contact us at support@haautomaters.com.
• Consent to receive SMS is not a condition of purchasing any service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all sharing categories in this policy and will not be shared with any third parties. Carriers are not liable for delayed or undelivered messages.

8Email Marketing and Other Opt-Outs

You can unsubscribe from marketing emails at any time using the link in each email. You may still receive service-related messages while you are an active client. You can also opt out of SMS as described above, and manage advertising cookies as described in Section 4.

9Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information, including limiting access to client accounts to team members who need it and using secure credential-sharing methods. Where marketplaces offer user permissions or delegated access, we prefer those over sharing account passwords.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your information has been compromised, contact us right away.

10Data Retention

We keep personal information only as long as needed for the purposes described in this policy, including to provide services, resolve disputes, and meet legal, tax, and accounting requirements. When a client relationship ends, we remove our access to your accounts and delete or anonymize information we no longer need, except where we must keep records by law.

11International Processing

HA Automaters is a US company. Our team members and service providers may be located in other countries, so your information may be processed outside the country where you live. When this happens, we take reasonable steps to protect your information as described in this policy.

12Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete your personal information, subject to legal exceptions.
• Opt out of marketing communications and certain advertising uses.
• Withdraw consent where we rely on it.

Residents of certain US states, including California, may have additional rights under state privacy laws. To make a request, email us at support@haautomaters.com and we will resolve your queries. We may need to verify your identity before responding. We will not discriminate against you for exercising your rights.